On receiving payment for your order, you can expect your order to reach you within 6 – 7 days. We usually have our dolls in stock which helps us stick to this timeline. However, under rare circumstances, in case there is any delay, our team will keep you informed on the reason and expected timeline.
All deliveries are done through verified delivery partners that allow you to track your delivery and timeline.
REFUNDS, RETURNS AND CANCELLATION POLICY
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Aatman Toys, C, BSEL Tech Park, 312, opp. Vashi Railway Station Road, Sector 30A, Vashi, Navi Mumbai, Maharashtra 400703
Process to Exchange
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
If you are approved, then your exchange will be processed, and a doll of a similar model will be sent to you, within a certain amount of days.
To return your product, you should mail your product to: Aatman Toys, C, BSEL Tech Park, 312, opp. Vashi Railway Station Road, Sector 30A, Vashi, Navi Mumbai, Maharashtra 400703
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at firstname.lastname@example.org for questions related to exchange and returns.