SHIPPING POLICY

On receiving payment for your order, you can expect your order to reach you within 6 – 7 days. We usually have our dolls in stock which helps us stick to this timeline. However, under rare circumstances, in case there is any delay, our team will keep you informed on the reason and expected timeline. 

All deliveries are done through verified delivery partners that allow you to track your delivery and timeline. 

 

REFUNDS, RETURNS AND CANCELLATION POLICY

Once ordered, we don’t accept cancellations.
 
If an item is damaged, you can send it back for an exchange within 7 days of receiving your order, however, kindly share the photographs of the damaged goods immediately via email or WhatsApp. If you choose to return your item within the mentioned timeframe, we are happy to offer an exchange. Please ensure that the item should be in an unused condition and packaged appropriately for return.
 
Besides this, if the item is in perfect condition, then we adhere to the No Return and/or No Refund policy. 
 
 
Return Address: Aatman Toys by Rainbow Bridge, C, BSEL Tech Park, 312, opp. Vashi Railway Station Road, Sector 30A, Vashi, Navi Mumbai, Maharashtra 400703
 
 
Please Note: Although we take every step necessary to ensure accurate representation of items displayed online, the colours of certain products ordered through our website cannot be guaranteed due to colour variances beyond our control, such as variances in monitor colour settings.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at aatmantoys@gmail.com and send your item to: Aatman Toys, C, BSEL Tech Park, 312, opp. Vashi Railway Station Road, Sector 30A, Vashi, Navi Mumbai, Maharashtra 400703

 

Process to Exchange

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.

If you are approved, then your exchange will be processed, and a doll of a similar model will be sent to you, within a certain amount of days.

 

Shipping Returns

To return your product, you should mail your product to: Aatman Toys, C, BSEL Tech Park, 312, opp. Vashi Railway Station Road, Sector 30A, Vashi, Navi Mumbai, Maharashtra 400703

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Need help?

Contact us at aatmantoys@gmail.com for questions related to exchange and returns.